An API (Application Programme Interface) within Cadent’s PSR data software, the most up to date PSR data will be available every 24hrs, so that engineer or customer teams can ensure that the welfare provision offered at the property is the most suitable for the customer’s needs.  

Tool use will be expanded to accommodate other Cadent processes beyond emergency and repair, such as connections and replacement processes. This will open the tool to a wider audience, benefiting more customers and communities. 

Redesigned to capture information and include functionality that is currently captured in the alternative heating and cooking monitoring form. This will remove the need to populate that form going forward. Therefore, reducing duplication, saving time, and benefiting the employees of Cadent.

Benefits

The aim of the project is not necessarily to see financial benefits  but to improve the experience of vulnerable customers and potentially the wider public when they are in an off-gas situation. In addition, the project could provide the below benefits:

•                By establishing an API (Application Programme Interface) with Cadent’s PSR data software, the most up to date PSR data supplied for that property will be available every 24hrs, so that the engineer or customer team can ensure that the welfare provision offered at the property is the most suitable for the customer’s needs. 

•                    The use of the tool will be expanded to accommodate other Cadent processes beyond emergency and repair, such as connections and replacement processes. This will open the tool to a wider audience of users, benefiting more customers and communities.

•                    The tool will be redesigned  to capture information and include functionality that is currently captured in the alternative heating and cooking monitoring form. This will remove the need to populate that form going forward. Therefore, reducing duplication, saving time, and benefiting the employees of Cadent.

•                    The e-signature functionality will enable Cadent to evidence provision of items to the customer by the engineer or by logistics 3rd parties. It will allow Cadent to track and monitor performance.

•                    The tool will send a daily file to third party suppliers of next day products via suitable API, which will remove the need for engineers to navigate from the AWDT to a separate website to make these orders (which is the as-is process), therefore benefiting the employees of Cadent.

•                    The tool will allow secure access for registered third parties such as the British Red Cross to enable support in the event of an incident, which will benefit the customers and the community.